ITIL ® Foundation Certification Program

ITIL Training Philippines

Course: 681

Type: Hands-On Training

Duration: 3 days

What You Get:

  • ITIL Foundation Certification Exam
  • 3 days of High Quality Classroom Training
  • 2 ITIL Foundation Simulation Exams with Answer Keys
  • Downloadable Simulation Questions
  • More than 100 Chapter End Exam Questions with Answer Keys
  • 21 Professional Development Units (PDUs)
  • Downloadable ITIL Lifecycle and Process Charts
  • ITIL Glossary
  • Accredited ITIL Trainer
  • ITIL® Foundation Exam Voucher
  • 90+% Pass Rate
  • AXELOS approved Courseware
  • Course Completion Certificate
  • Official ITIL Foundation Certificate from AXELOS
  • Exam Prep Guarantee
  • Email consultation with instructor for 30 days
  • Lunch, morning and afternoon refreshments

Course Benefits:

ITIL ® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many public & private organizations. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL ® now emphasize the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the continuous
    improvement of those services.

Active Learning is an official Accredited Training Organization (ATO) of Axelos - the owner of ITIL®.
ITIL® is a registered trademark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Who Should Attend:

Professionals interested in understanding concepts of ITIL. These include:

  • Executives and key stakeholders
  • Process Owners and Managers
  • Senior technical and operational staff
  • IT professionals and consultants
  • IT customers


  • General IT knowledge
  • Senior technical and operational staff
  • IT professionals and Consultants
  • IT customers

Course Content:

Service Management as a Practice

  • Introduction to ITIL and Service Management
  • Overview on the ITIL Service Lifecycle
  • Processes and Functions
  • RACI
  • Roles
  • Technology & Automation

Service Strategy

  • Terms, Definitions, and Concepts
  • Purpose, Objective, Scope, Value
  • Processes of Service Strategy
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management

Service Design

  • Terms, Definitions, and Concepts
  • Purpose, Objective, Scope, Value
  • Processes of Service Design
    • Design Coordination
    • Service Catalogue Management
    • Availability Management
    • Capacity Management
    • Service Continuity Management
    • Information Security Management
    • Supplier Management

Service Transition

  • Purpose, Objective, Scope, Value
  • Processes of Service Transition
    • Change Management
    • Knowledge Management
    • Service Asset & Configuration Management
    • Capacity Management
    • Service Continuity Management
    • Release Deployment
    • Transition Planning and Support

Service Operation

  • Terms, Definitions, and Concepts
  • Purpose, Objective, Scope, Processes, Value
  • Importance of Communication
  • Processes of Service Operations
    • Incident Management
    • Problem Management
    • Event Management
    • Request Fulfillment
    • Access Management
  • Functions
    • Service Desk
    • Technical Management
    • Application Management
    • IT Operations and Management

Service Transition

  • Terms and Definitions
  • Purpose, Objective, Scope, and Value
  • 7 Step Improvement Process

Competence and Training

  • Competency and Skill Framework
  • ITIL Qualification
  • ITIL 2011 Certification Courses
  • Additional references

Upcoming Dates

Dec 6 - 8, 2017 (9:00am - 5:00pm)

Course Investment

For pricing info, call us at +632-726-8128 or Email us.
Money Saving Tuition Plans


"(The instructor) is well knowledgeable on the course topic... He was able to keep the class interactive and participation in the group discussion was encouraged."
-Alex Verosil, IT Manager - Fitness First Philippines

“Good to have an instructor who always asks his participants if they understand the topic in each module and always points out important details to focus on.”
- Alvin Adoremos, Data Center Officer - Philippine Savings Bank

“Professional, knowledgeable and manages the class very well. He knows how to deliver every topic in a manner that's easy to understand (by giving examples).”
- Faja Jade Ancheta, Bayview Technology

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